Refund policy

Return Policy: 
No returns or refunds are permitted for online orders. If you receive the wrong item, please email us at info@thechromaticapparel.org with a photo of the wrong item UNOPENED. We will then send you a shipping label to have the item(s) returned to us, and the correct item will be sent within 3-5 business days.

Damaged Products:
For items that arrive damaged, please send an email to info@thechromaticapparel.org with the following information: your name, order number, and images of the damaged item. Replacements are sent out immediately based on our discretion.

Lost/Stolen Package: 
Chromatic Apparel is not responsible for lost or stolen packages. If you have not received your items due to any circumstance, please contact the shipping carrier to file a lost/stolen package claim.

Cancellation Policy:
Please keep in mind that our order-fulfillment and shipping team work very hard to get orders shipped quickly and efficiently. Therefore, we cannot change, make price adjustments, or cancel an order once it has been submitted.